HP Envy 5643 Troubleshooting Guidelines

Is there a paper jam on your printer? Is your HP printer not printing? Are you facing ink cartridge issues on your printer or a copy or scan issue on your HP Envy 5643 printer?

Whatever the problem is, you can resolve it yourself. This HP Envy 5643 Troubleshooting article will help you resolve common printer problems.

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HP Envy 5643 Troubleshooting

HP Envy 5643 Printer problem - Simple Solutions

Below are some easy, simple, and quick troubleshooting solutions that help you resolve most printer problems. You can give first preference to these three solutions to resolve your printer problem.

  • A quick method you can try when something goes wrong on your printer for the first time is ‘Restart.’ This method will refresh your printer settings and clear the common and small bugs hidden in your printer.
  • The printer often fails to respond to your computer or smartphone request due to a communication issue. This occurs if the devices (printer and computer) are not in the same network. So, check if the devices are in the same network. If not, connect them to the same network.
  • Running or using an outdated or incompatible printer driver can also lead to many printer-related problems. Check if the printer driver is up-to-date. If not, update it. Also, ensure that your computer’s OS is up-to-date.

If the solutions above don’t resolve your printer problem, go for the advanced methods.

HP Envy 5643 - Paper Jam

Paper jams occur due to numerous reasons, such as:

  • Using an incompatible paper type.
  • Overloading the tray.
  • Failing to unpack the printer properly/completely, etc.
  • However, you can clear the paper jam on your printer in no time.

  • First, switch off your HP Envy 5643 printer.

  • Next, look for the jammed paper in all possible parts. In most cases, the paper jam occurs in the printer's internal parts.
  • So, first, check the internal parts of the printer.
  • Open the printer access door. If you find any jammed paper inside the printer, gently remove it using your hands.
  • After doing that, close the door. Similarly, check and remove the jammed paper from other parts of your printer.
  • Turn on the printer and print a test page.
  • The paper jam is cleared if the printer prints the test page successfully.

HP Envy 5643 - Ink Cartridge Issues

The ink cartridge issues occur when you:

  • Use an incompatible, wrong, damaged, or non-genuine ink cartridge.
  • Install the ink cartridges on the wrong slots.


  • First, ensure that the genuine HP ink cartridge designed for your HP model is installed in the correct slots.
  • Next, remove the cartridges and check their contacts.
  • If the cartridges are clogged, clean them. To do so, get a dry swap or lint-free cloth and clean the contacts.
  • After doing that, reinstall the cartridges into their slots.
  • Check the printer display. Reset the printer if you see the Cartridge Error message again on the screen.

Reset The Printer

  • Ensure that your HP Envy 5643 printer is turned on.
  • Unplug the cord from your printer’s inlet.
  • Ensure that you do this while the printer is still turned on.
  • Count for 15 seconds from the second you disconnect the cord.
  • After the completion of 15 seconds, reconnect the cord and turn on your printer.

This is how you should reset your HP printer.

HP Envy 5643 - Printing Issues

Printing is slow, printer not printing, printer not responding, and printer is offline are the common print-related problems faced by people with their HP Envy 5643 printer. Try the simple and quick workarounds below to resolve this print issue on your printer.

Use The HP Diagnostic Tool For Windows (hp Print And Scan Doctor)

  • If you’re encountering a print problem with your Windows computer, use this diagnosis and fix tool to resolve it.
  • Install and open the tool. Ensure that your HP printer is turned on.
  • Click Start on the Welcome screen.
  • Detect and fix the print problem by following the prompts displayed on the screen.

For Mac

Remove And Re-add The Printer

Re-adding the printer to the Printer’s list on your computer might help you resolve these kinds of problems. Follow the instructions below for the same.

  • Open the Printers & Scanners screen.
  • Choose your HP Envy printer below the Printers list.
  • Click Minus > Delete Printer.
  • The Printers List
  • Restart your Mac computer if prompted.
  • After your computer restarts, open the Printers & Scanners screen and click Plus to re-add the printer.

Reset Printing System

If the above method doesn’t resolve the print issue, reset the printing system of your printer by following the instructions below.

  • Choose your printer on the Printers & Scanners screen.
  • Right-click on the blank area in the Printers list.
  • Choose Reset printing system.
  • Reset Printing System

For Windows

Set The Printer As Default

Generally, when you click the Print option, the printer that is set as the default machine will receive the print jobs. So, check if you have set the HP Envy 5643 printer as default on your computer. If not, set it.

  • Choose your printer on the Devices and Printers screen.
  • Right-click on the printer and click Set as Default Printer.
  • Set As Default Printer

Disable The Use Printer Offline Option

This option will put your printer in an offline state. You can find Offline and a gray circle beside your printer when it is offline or the Use Printer Offline option is enabled on it.

  • Select and right-click on your HP Printer on the Devices and Printers screen.
  • This time, choose the See what’s printing option from the printer’s Context menu.
  • Click on Printer > Use Printer Offline.
  • Context Menu

We hope that this HP Envy 5643 troubleshooting article has helped you in resolving your printer problems. Contact us if you need real-time assistance in resolving your printer issues.